Getting started with CCH iKnowConnect is easy

Access complimentary training and resources at your fingertips.

Familiarising yourself with a new platform can be time consuming process. That’s why we’ve created a range of complimentary training and resources to help you transition to CCH iKnowConnect.

This includes in-platform walk-throughs, quick start guides, help articles, bite-size videos, live and on-demand webinars, quarterly product updates and support from our customer service team.

We are committed to ensuring that the transition process is as smooth and easy as possible for our CCH IntelliConnect, CCH iKnow and CCH Pinpoint customers. You’ll also be able to access all these resources via the help menu in the new research platform, CCH iKnowConnect.

We encourage you and your teams to check our Training & Resources website on a regular basis to review the upcoming training schedule and access the latest resources available.

Complimentary live webinars

Discover the Magic of CCH iKnowConnect

Level: Beginner
Duration: 45 min

The introductory webinar will provide an overview of the new research platform.

Our expert trainers will guide you through the platform’s user-friendly interface, so you have the confidence and skills to navigate our robust search functionality and commentary available in CCH iKnowConnect.

Our goal is to showcase how you can achieve research success, save time and increase productivity when using the platform.

Take advantage of our complimentary training to ensure you maximise your investment in CCH iKnowConnect.

View our upcoming training schedule and choose a date/time that suits you.

November |

December |

January |

CCH iKnowConnect bite-sized training webinars

The quick and easy way to learn about CCH iKnowConnect.
On Demand now avaliable

The program consists of five sessions:

Session 1:  Home page and account preferences

  • Accessing CCH iKnowConnect
  • Regional Content access
  • Announcements / Guided tour for new users
  • Account Settings Area - Email news preferences
  • Commentary Citation style
  • Change / update password

Watch on Demand

Session 2: The Search experience 

  • Performing a basic search
  • Review auto-suggestions (jump to)
  • Search Landing Page (Boolean connectors)
  • Editorially Curated Questions and Answers
  • ATO Edited Private Advice / Depreciation Finder
  • Refine your search
  • Searching within the results (Bulk Selection)
  • Use post search filters
  • Set your search preferences
  • Save or Share a Search
  • History (Search History)

Watch on Demand

 

Session 3: Browse & 360 degree view of legislation   

Part 1:

  • Introducing the spine
  • How to lock the spine
    • Browse to publications / Practice Areas
    • Commentary / Master Tax guide / Tax Navigator
    • Legislation ( 360 degree view of legislation )

Watch on Demand

Part 2:

  • Cases
  • Regulatory resources
  • Bills
  • Practical Tools Hub
  • Tax Monitor

Watch on Demand

Session 4: Favourites & Folders – Sharing / Downloading Session

  • How to add to Favourites & create Folders
  • Share a link to a document/s
  • Bookmark a document
  • Download a document to PDF/Word
  • Bulk Selection options
    • Favourite / Share / Download
    • Share Merge documents on download
  • Copy a citation
  • View related items
  • Keyword hightlights

Watch on Demand

Session 5: News & Articles, Archived Content

  • Looking through news history
  • Utilising News preview window or switching to full screen
  • Filtering on:
    • Practice areas
    • Content types
  • Search within news
    • Filtering news in search
    • Access archived news
  • Manage News Preferences
  • Accessing help and support
  • Provide feedback 

Watch on Demand

Choose all five sessions or only the sessions which are relevant to you. Click on the links to Watch on Demand for the webinar

Navigating the CCH iKnowConnect Upgrade: Your Questions Answered

Transitioning from CCH iKnow or CCH Pinpoint? Get clarity on the upgrade process, new features, and how to get the support you need for a smooth upgrade experience.

CCH iKnowConnect Advance Search

Level: Intermediate
Duration: 45 Minutes

Join our complimentary 45 min training to help you get familiar with CCH iKnowConnect® Advanced Search.

During this session, we will take you through the powerful search functions such as the filters and Boolean connectors using examples in CCH iKnowConnect.

 

CCH iKnowConnect - Advanced Search Training - Tax & Accounting

 


CCH iKnowConnect - Advanced Search Training - Legal

 

Note: If you attend one of our complimentary CCH iKnowConnect training sessions you will be eligible to request a certificate of attendance. You may choose to use this to meet your CPD requirements where appropriate.

On-demand webinars

Register and watch our on-demand training at a time that suits you.
Discover the Magic of CCH iKnowConnect

Level: Beginner


The introductory webinar will provide an overview of the new research platform.


Duration: 45 min

Watch On-Demand
Bite-sized training webinar: ATO Edited Private Advice

Level: Beginner


The introductory webinar will show you how to setup ATO Edited Private Advise previously known as  Private Binding Rulings (PBR's)


Duration: 5 mins

Watch On-Demand
Bite-sized training webinar: Home page and account preferences

Level: Beginner

The following session will cover:

  • Accessing CCH iKnowConnect
  • Regional Content access
  • Announcements / Guided tour for new users
  • Account Settings Area - Email news preferences
  • Commentary Citation style
  • Change / update password

 

Duration: 15 mins

Watch On-Demand
Bite-sized training webinar: The Search experience
Level: Beginner

The following session will cover:
  • Performing a basic search
  • Review auto-suggestions (jump to)
  • Search Landing Page (Boolean connectors)
  • Editorially Curated Questions and Answers
  • ATO Edited Private Advice / Depreciation Finder
  • Refine your search
    • Searching within the results (Bulk Selection)
    • Use post search filters
    • Set your search preferences
  • Save or Share a Search
  • History (Search History)


Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: Browse & 360 degree view of legislation (Part 1)
Level: Beginner

The following session will cover:

Part 1:

 

  • Introducing the spine
  • How to lock the spine
    • Browse to publications / Practice Areas
    • Commentary / Master Tax guide / Tax Navigator
    • Legislation ( 360 degree view of legislation )

 

  


Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: Browse & 360 degree view of legislation (Part 2)

Level: Beginner

The following session will cover:

Part 2:

  • Cases
  • Regulatory resources
  • Bills
  • Practical Tools Hub
  • Tax Monitor

 

Duration: 15 mins

Watch On-Demand
Bite-sized training webinar: Favourites & Folders – Sharing / Downloading Session
Level: Beginner

The following session will cover:
  • How to add to Favourites & create Folders
  • Share a link to a document/s
  • Bookmark a document
  • Download a document to PDF/Word
  • Bulk Selection options
  • Favourite / Share / Download
  • Share Merge documents on download
  • Copy a citation
  • View related items
  • Keyword hightlights

Duration: 15 mins
Watch On-Demand
Bite-sized training webinar: News & Articles, Archived Content
Level: Beginner

Short description: The following session will cover:

  • Looking through news history
  • Utilising News preview window or switching to full screen
  • Filtering on:
    • Practice areas
    • Content types
  • Search within news
    • Filtering news in search
    • Access archived news
  • Manage News Preferences
  • Accessing help and support
  • Provide feedback 


Duration: 15 mins
Watch On-Demand

Tax

CCH iKnowConnect – Superannuation Tour

Missed the live webinar on 12 September?


Register to watch the on-demand recording.


Presenters: Tina Doan, Ben Miller

Warch On-Demand
CCH iKnowConnect – Income Tax and Tax Monitor Tour

Missed the live webinar on 17 October?


Register to watch the on-demand recording


Presenters: Linda Daniele, Renee Leung

Watch On-Demand
CCH iKnowConnect – Worldwide Tax & Tax Treaties Tour

Missed the live webinar on 6 November?


Register to watch the on-demand recording.


Presenters: Cindy Chan, Mary Zachariah

Watch On-Demand

Legal

CCH iKnowConnect – Employment Law Tour

Missed the live webinar on 20 September?


Register to watch the on-demand recording.


Presenters: Gazelle Kalk, Annelies Herrmann

Watch On-Demand
CCH iKnowConnect – Company Law Tour

Missed the live webinar on 27 September?


Register to watch the on-demand recording.


Presenters: June Ahern, Paul Tuohy

Watch On-Demand
CCH iKnowConnect – Property Law Tour

Missed the live session on 18 October?


Register to watch the on-demand recording


Presenters: Clare Kent

Watch On-Demand
CCH iKnowConnect – Torts Tour

Missed the live session on 8 November?


Register to watch the on-demand recording


Presenters: Annelies Herrmann

Watch On-Demand

NOTE: If you attend one of our complimentary CCH iKnowConnect training sessions you will be eligible to request a certificate of attendance. You may choose to use this to meet your CPD requirements where appropriate.

Got a question? We’re here to help.
Review commonly asked questions addressing a range of topics as you transition from CCH IntelliConnect to the new research platform.
Read FAQs
Screenshot of Introducing CCH iKnowConnect video
Introducing CCH iKnowConnect
Bite-sized video
Watch our short video for a quick introduction on CCH iKnowConnect.

CCH iKnowConnect training guides

CCH iKnowConnect Quick Start Guide

CCH iKnowConnect quick start guide cover image

CCH iKnowConnect Search Guide

CCH iKnowConnect search guide cover image
Download Search Guide
Download Now
CCH iKnowConnect
Navigation Guide
A range of WK Books on a shelf
Download Navigation Guide
Download Now
Get more with CCH iKnowConnect
Connecting you to industry-leading tax, legal and HR content coverage and commentary.
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