With the rapid shift in healthcare delivery and patient behavior brought about by technology, it has become increasingly important for healthcare organizations and clinicians to predict and adapt to these changes and meet the evolving needs of their patients.
For Vinmec Healthcare System, a healthcare group in Vietnam operating seven hospitals and four clinics, this is reflected in what it calls its “4P model” — Personalized, Participatory, Preventive, Predictive — for patient management.
Patients today show more active participation and ownership in the treatment process, often accessing medical information on their smartphones and other personal devices.
This is a positive trend, says Dr. Nguyen Van Dinh, Head of the Respiratory, Allergy and Clinical Immunology Division and Internal Medicine Department at Vinmec International Hospital Times City, one of the hospitals within Vinmec Healthcare System.
“As individuals, many patients are quite knowledgeable. And they are encouraged to participate in decision-making — that is the most effective means to achieve the best clinical outcomes as well as patients’ satisfaction.”