Retail pharmacies have the opportunity to help meet consumers' needs by offering new care services and positioning themselves as central care hubs.
Building the retail pharmacy of the future
Today's increasingly empowered and educated healthcare consumers are seeking care in alternative settings that are convenient, cost-effective, and provide a superior experience. Care delivery as we know it is rapidly evolving, and the retail pharmacy industry is playing a significant role in that transformation.
Simply filling and dispensing medications is often no longer enough to sustain a profitable pharmacy, as they now face a complex financial environment with increased prescription and dispensing costs and declining reimbursement rates. Adding new care services is necessary for retail pharmacies to achieve financial sustainability by moving into a more visible, frontline role in care delivery.
Opportunities for retail pharmacies to ready themselves for the future include:
- Offering new care services.
- Meeting consumer demand for more personalized experiences.
- Helping consumers manage costs.