Partner with patients to optimize care through stronger engagement

Engaging patients to take an active role in their own healthcare is challenging.

UpToDate® Patient Engagement solutions (formerly Emmi), provides your clinical teams with the tools to engage and educate patients beyond the clinic, at scale. Our engagement solutions combine a unique blend of human-centered design and behavioral science, backed by one of the most trusted names in healthcare. Our programs offer multimodal content through omnichannel delivery and can be integrated into EHRs, websites, patient portals, and other ecosystems.

Explore how you can engage and educate patients to partner with them to achieve better health outcomes.

A pleasant older male sitting on a couch looking at a tablet.
Best practices: Global conversational Artificial Intelligence 
Frost & Sullivan recognized the UpToDate patient engagement solutions (formerly Emmi) for advancing best practices in conversational AI to improve healthcare efficiencies, quality, and outcomes. 
Learn More
graph-up-basic
Measurable outcomes 
Our solutions are proven to change patient behavior, increase satisfaction, and improve health outcomes for performing value-based care.
health-laptop-basic
Expert, inclusive content 

For decades, we have delivered empathetic communication and inclusive content that meet patients where they are and is sensitive to their situation.

health-patient-bed-basic
Concierge-level service 
From initial rollout to ongoing support, we work together based on your objectives so your teams can deliver better care experiences.  
mobile-to-laptop-basic
Flexible content-as-a-service 
Designed to be efficiently delivered to patients through the digital front door, either out-of-the-box or with flexible APIs.  

Explore patient engagement solutions from UpToDate

Engaging, interactive multimedia programs 
Provide patients with the most trusted health information, delivered in preferred mediums with step-by-step guidance, and with diverse representation to help effect behavior change.  
UpToDate Engage
Engage patients at scale, where they are 
With award-winning, empathetic voice response (IVR) campaigns, automate engagements with at-risk patients to remind about healthcare services and close gaps in care. 
UpToDate Outreach
Content mapped to care journeys 
Extend clinician reach with automated coaching over time with aligned content and campaigns delivered at scale to give patients more control over their health. 
UpToDate Journeys
Trusted education from a single source 
Access hundreds of high-quality overview health videos and thousands of leaflets in up to 19 languages covering medications, conditions, procedures, healthy living, and discharge instructions, seamlessly integrated into workflows. 
UpToDate Educate

Cleveland Clinic cuts in half avoidable repeat colonoscopies through patient engagement. Patients who engaged with programs were nearly 50% less likely to need a repeat endoscopy within three years than those who did not.

Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011

Engaging and educating patients for better outcomes

female patient in hospital bed with tablet

UAB lowers colonoscopy cancellation rates, improves nurse efforts 

Health education and outreach efforts at UAB lowered colonoscopy and endoscopy cancellation rates by 75% and alleviated nurse follow-up efforts by prioritizing patients who needed attention. 
Read The Article
Black patient watching a patient video on Emmi
MetroHealth System focuses on DEI for improving engagement
The team at The MetroHealth System focused on diversity, equity, and inclusion (DEI) in their patient outreach efforts with images and voice that resonated with specific populations 
Read The Article
Building front of Memorial Hospital of Gulfport

Lowering emergency department visits and readmission rates 

Chris Belmont, VP and CIO of Memorial Hospital at Gulfport, took a strategic, integrated approach to patient engagement and healthcare IT to improve care outcomes and organizational goals.
Read The Article

Expert Insights on patient engagement and education 

  • Three pillars of healthcare technology predictions in 2023
    Article
    Health
    November 02, 2022

    Three pillars of healthcare technology predictions in 2023

    Wolters Kluwer experts predict the three technology trends poised to make the most impact in 2023: extending the clinical setting, focusing on the patient, and the evolution of healthcare knowledge.
    Learn More
  • Developing clinical empathy to improve health equity
    Article
    Health
    September 20, 2022

    Developing clinical empathy to improve health equity

    To improve health equity, clinicians need to develop, showcase, and implement clinical empathy in their care delivery to help rebuild decades of medical mistrust among marginalized groups.
    Learn More
  • Wolters Kluwer supports second Mercy Ships floating hospital to enhance use of evidence-based medicine
    Press Release
    Health
    August 02, 2022

    Wolters Kluwer supports second Mercy Ships floating hospital to enhance use of evidence-based medicine

    The Global Mercy joins Africa Mercy with donation of three clinical decisions support tools to aid clinicians onboard ships in providing the best care anywhere around the world.
    Learn More
  • Bringing patients back: Five ways to make patients feel safe
    Article
    Health
    Updated October 18, 2020

    Bringing patients back: Five ways to make patients feel safe

    As medical clinics reopen, we look at social distancing guidelines and COVID-19 precautions for medical practices.
    Learn More

Contact us to learn more about UpToDate Patient Engagement solutions

Back To Top