The healthcare industry is facing a massive, technological shift impacting how care is delivered. Teams continue to face new and existing challenges, including:
- Information overload
- Burnout from administrative tasks
- Financial pressure to transform care delivery
Leaders want to realize—and trust—the potential benefits of artificial intelligence (AI) to address these complex challenges while mitigating risks to patient safety.
For over 30 years, when clinicians around the world have had questions, they've trusted UpToDate® and the team of clinical experts for answers. Our clinical decision support (CDS) solution has been enhanced with AI features for years, and we're just getting started. Join us as we continue to innovate and equip the healthcare industry with the evidence-based content of UpToDate, strategically powered with AI-powered technology.
Our enterprise vision for AI-powered healthcare solutions from UpToDate
Not all Clinical Generative AI answers are created equal
Applying Generative AI (GenAI) to any content without governance and testing can result in challenges such as hallucination, and can negatively impact patient safety. Ensuring trust in the technology and information is essential—that’s where we come in.
Our clinical experts provide the quality foundation for our AI-powered features. Over 2.9 million global clinicians use UpToDate and 98% of users say they trust it as an evidence-based clinical information resource.1 At the heart of this trust is the editorial team of over 7,500 clinical experts who review the latest evidence and lean into their specialized field of expertise to provide the latest clinical information and care recommendations. This content:
- Must surface trustworthy clinical answers from rigorously reviewed evidence and provide care recommendations—even when the conclusions aren't fully clear
- Can be enhanced with AI features like query context, natural language questions, and conversational search
- Must have a mature, responsible testing process to ensure information quality, recommendation accuracy, and patient safety
This new level of clinical decision support can enable clinicians to surface these answers more efficiently and access the extended clinician network in new, innovative ways.
Physician and consumer surveys: GenAI tools are beneficial if source content is trusted
Two Wolters Kluwer surveys reported physicians and US health consumers see a strong potential for GenAI technology to positively impact healthcare and support better decision-making—but trust in the source content is key for both groups.
Continuous, responsible innovation through AI Labs
AI Labs allows for experimentation and testing of capabilities, and represents a new era of clinical decision support. The future of Generative AI in healthcare is founded on trusted and expert content. Responsible innovation will help ensure patient safety before being widely released.
In this experimental environment, clinician partners can surface answers to key questions with GenAI in an interactive manner, powered by the expert-provided clinical content and recommendations of UpToDate. This new AI-powered technology can increase speed-to-answers and early clinician reactions are indicating it can be game-changing for workflows.
AI-powered improvements will be layered into the trusted content of UpToDate over time, but only once rigorously tested with customers and partners to help ensure patient safety.
Users of UpToDate Enterprise Edition can gain priority access to AI Labs and help shape the future of clinical decision support for responsible, safe, and effective use of GenAI in healthcare.
Clinicians can see early benefits to layering AI on expert content
"We are excited to partner with UpToDate to accelerate the responsible use of GenAI in clinical decision support. We share the vision that GenAI must be developed safely, transparently, and on a foundation of trustworthy healthcare content, such as the content provided by UpToDate. Together, we will be testing and validating that GenAI combined with UpToDate offers the ability to get fast, succinct answers in support of delivering better care."
— CMIO, National Health System
Trusting the content
“If I can trust UpToDate to begin with, then getting an AI-powered summary that's coming right from UpToDate—and nowhere else—is going to allow for that increased trust. It's an exciting direction we're heading in.”
— Clinician, Internal Medicine, 5 years of practice
Surfacing answers more quickly
“UpToDate has long provided clinicians with the information they need to make clinical decisions. From what I’ve seen, the combination of UpToDate with GenAI through AI Labs could get clinicians to expert, succinct, evidence-based content even faster.”
— Eric Alper, MD, Senior Vice President, Chief Quality Officer, Chief Clinical Information Officer, UMass Memorial Health
Same content, new delivery
“The information is from a trusted source, but here it’s giving you a new method for querying the data and getting it to point-of-care.”
— Clinician, Internal Medicine, 20+ years of practice
An established trust in UpToDate
“I trust UpToDate. And that level of trust allows me to know that if this is an UpToDate product, I know it's been rigorously tested and it's showing me what it's supposed to show me.”
— Clinician, Internal Medicine, 10 years of practice
Explore more on the future of Generative AI in healthcare
Clinical authors are the trusted foundation for GenAI adoption
A survey revealed physicians are optimistic about using GenAI in decision-making and patient care, but having a trusted content source is key to adoption.
Read ArticleConsumer trust will drive the future of GenAI in healthcare
Consumer trust and sentiment in GenAI is increasing and there is potential for it to improve healthcare delivery and care.
Read ArticleFrost Radar: Providers can benefit from GenAI and clinical decision support
Frost & Sullivan recognized the UpToDate solution suite as a leader in clinical decision support and innovation.
Get The ReportExpert perspectives on AI in clinical decision support
How physicians can help earn patient trust in generative AI
Clinicians can often be the pacesetters when it comes to implementing change. UpToDate CEO Greg Samios discusses how they can help usher in a new era of patient care.
AI could help doctors make better diagnoses
Learn about our collaborative process with clinicians at Massachusetts General Hospital that can make a difference in patient care.
GenAI is a goal, but not a destination for healthcare
As the buzz around GenAI rapidly increases, healthcare organizations should keep four key strategies in mind during implementation.
Ready to revolutionize your care delivery with AI?
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- UpToDate Individual Subscriber Survey, October 2022, N=9,878