For the second year in a row, Wolters Kluwer, CCH Small Firm Services — a leading global provider of tax, accounting and trust tax solutions — was named one of the Top 50 medium-sized call centers in North America as part of the 2015 Top 100 Call Center awards by BenchmarkPortal, the premier research and educational organization for customer contact best practices.
This competition compares the performance of contact centers across North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and resulting submissions are scored on both quality and cost efficiency.
"This is another great achievement for our Customer Care team and wonderful recognition of the hard work and effort that we continuously put into our customer-focused operations," says Jason Marx, president of Wolters Kluwer, CCH Small Firm Services. "How we service the needs of our customers matters. We are committed to delivering the highest levels of service year-round, and BenchmarkPortal's award is great validation of those efforts."
Because the Top 100 process is based entirely on statistical comparison to the world's largest and most respected database of call center metrics, the competition objectively identifies centers that are achieving superior financial and qualitative results.
The Top 100 contest grouped submissions into three categories according to size. Each center was compared from a wide variety of industries and assigned numerical ratings. Following rigorous analysis and performance comparison against national best practices and standards, Wolters Kluwer, CCH Small Firm Services earned its ranking within the top 50 call centers.
"The Wolters Kluwer, CCH Small Firm Services contact center is among the best in its industry," says BenchmarkPortal CEO Bruce Belfiore. "This award was granted on the basis of objective, metrics-driven performance. Wolters Kluwer, CCH Small Firm Services stood tall against its competitors according to the world's largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment."
To learn more, call 1-800-375-9542 to speak with a solutions consultant.
About Wolters Kluwer, CCH Small Firm Services
CCH Small Firm Services (
www.cchsfs.com) is part of Wolters Kluwer Tax & Accounting. It is a leading national provider of tax, accounting and trust tax solutions. Today, small professional tax and accounting firms, bank trust departments, commercial tax preparers, law firms, wealth management organizations and national tax chains rely on our tax and accounting solutions to accomplish work flow efficiency and tax compliance. Among its market-leading solutions are the ATX™ and TaxWise® tax preparation software, CCH iFirm, Client Accounting Suite and Trust US™. CCH Small Firm Services is based in Kennesaw, Ga.
Wolters Kluwer, CCH Small Firm Services is part of Wolters Kluwer ( www.wolterskluwer.com), a market-leading global information services company. Wolters Kluwer had 2013 annual revenues of €3.6 billion ($4.7 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America. Wolters Kluwer is headquartered in Alphen aan den Rijn, the Netherlands. Its shares are quoted on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).