CCH Axcess Expert AI: Advanced intelligence in the flow of work

Introducing Expert AI, Wolters Kluwer’s purpose-built intelligence woven into trusted CCH solutions — bringing faster answers, connected workflows, and explainable automation so firms can work smarter and deliver confident outcomes.

Now embedded across the CCH Axcess suite, Expert AI capabilities connect intelligence across tax, audit and firm management. CCH Axcess Expert AI transforms the client-firm experience helping accountants move from compliance to advisory and confidently scale into an agentic, AI-driven future.


AI is transforming how tax and accounting firms work and deliver value


AI is now part of everyday workflows for tax and accounting firms. Research shows that 72% of professionals use AI weekly, and more than a third use it daily. Adoption is accelerating because AI helps firms work smarter. It simplifies complex research, automates repetitive tasks, and surfaces insights that support better decisions. 

Advanced AI, including generative and agentic systems, is driving this shift. These technologies enable firms to move beyond basic automation toward intelligent orchestration, where AI can act across processes and adapt to changing information. This evolution is reshaping how professionals spend their time. Instead of focusing on manual data entry or compliance checks, they can concentrate on advisory services, strategic planning, and client relationships. 
 

Firms are investing in AI to stay competitive and agile


Firms that embrace AI are seeing measurable results. According to the 2025 Future Ready Accountant report, 73% of regular AI users report better than expected performance, especially in client service, financial insights, and efficiency. Investments are rising as confidence grows, with 77% of firms planning to increase AI spending by 2028. 

While challenges remain, such as data quality and privacy, firms are overcoming them through strong governance and trusted technology partners. AI is becoming a core capability for firms of all sizes. It is helping professionals deliver more value, operate with agility, and stay competitive in a rapidly changing environment.
Artificial Intelligence is transforming how we work. Generative and agentic technologies are driving efficiency, sharper insights, and new possibilities for innovation. The firms embracing this shift aren’t just getting faster, they’re getting smarter, more strategic, and more valuable to their clients.
Jason Marx
Jason Marx
How Wolters Kluwer builds firm intelligence with AI

Artificial Intelligence (AI) in Tax and Accounting featured solutions

Latest Artificial Intelligence News and Expert Insights

  • What is CCH Expert AI? 
    Expert AI is how Wolters Kluwer Tax & Accounting brings intelligence into the flow of work. By combining deep domain expertise with advanced AI, CCH solutions help firms research faster, automate routine steps, and surface timely insights — with governance, auditability, and human oversight built in.
  • What does agentic AI mean, and why is being agentic-ready important?
    Agentic AI goes beyond generating content — it enables AI agents to take meaningful action across workflows. “Agentic-ready” means a system provides unified data for context, integrated workflows and open architecture for connectivity, and built-in trust and explainability. Solutions like CCH Axcess are considered agentic-ready because their cloud-native design ensures scalability and embedded intelligence, allowing firms to move from basic AI assistance to full orchestration across tax, audit, and advisory processes.
  • What is Wolters Kluwer Tax & Accounting’s approach to AI development, and why does it matter?
    We take a foundational approach that embeds AI into our platforms rather than layering it on legacy systems. This makes AI contextual, trusted, and scalable across the firm. Our architecture supports agentic AI, enabling intelligent agents to orchestrate workflows and deliver measurable value. Unlike vendors who bolt AI onto legacy systems, our design ensures security, explainability, and seamless integration, helping firms adopt AI confidently. 
  • How does Wolters Kluwer ensure AI is trustworthy and accurate?
    Wolters Kluwer Tax & Accounting ensures AI is trustworthy by grounding its solutions in expert-curated, proprietary content, not public data. Our AI models are designed with model grounding techniques, such as retrieval augmented generation (RAG), to prevent hallucination and ensure outputs are based on verified sources. We maintain transparency with audit trails and citations, and subject matter experts validate results to minimize bias. This approach gives professionals confidence in accuracy and integrity. To learn more, visit Our Approach to Artificial Intelligence in Tax and Accounting.
  • How does Wolters Kluwer Tax & Accounting protect customer data when using AI?
    We follow a privacy-by-design approach. Customer data is never used to train or pre-train AI models. We enforce strict controls on data retention, encryption, and governance, and comply with all local regulations. Sensitive data remains in secure repositories and does not interact with AI models without oversight.

Awards and recognition

The AI Awards: Shortlist 2024
Best Use of AI Shortlists

CCH AnswerConnect

CCH Axcess

The A.I. Awards — 2024
AI Breakthrough Award 2024 for Wolters Kluwer CCH AnswerConnect for Best Natural Language Generation Platform

Best Natural Language Generation Platform

CCH AnswerConnect

AI Breakthrough Award — 2024

BIG AI Excellence Award 2024 Xpitax
AI Excellence
Xpitax Outsourcing – Xpitax Scan Optimizer
BIG Artificial Intelligence Excellence Award - 2024
2023 AI Excellence Award

AI Excellence

CCH Axcess Engagement Suite

Twinfield Accounting

BIG Artificial Intelligence Excellence Award - 2023

APAC Insider Business Awards 2023

Global Business Awards

TAA: Tax & Accounting

Technology Firm of the Year - 2023

2019 CPA Practice Advisor Tax & Accounting Technology INnovation Award

CPA Practice Advisor

CCH Axcess iQ

Tax & Accounting Technology Innovation Award - 2019

Powered by Wolters Kluwer Expert AI 

Wolters Kluwer’s Expert AI solutions help professionals work faster and make smarter decisions, powered by trusted, expert- curated content. Built with the latest AI technologies, these products deliver advanced features that customers can rely on with confidence.
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