Distinction Awarded for Its Financial Performance and Client Satisfaction in Professional Services
Wolters Kluwer announced today that SPI Research, the leading independent technology services research firm, has named the company a 2016 Best of the-Best professional services organization. Wolters Kluwer was among 549 participating organizations and one of the 20 firms selected for the distinction. Best-of-the-Best winners excel across five critical service performance dimensions: leadership, client relationships, human capital management, service execution and finance and operations.
“SPI Research’s PS Maturity Model has become a valuable benchmark in our efforts to meet the evolving needs of our customers and a useful guide to pinpoint areas of success and those that require improvement,” said Darin Byrne, senior director of Professional Services at Wolters Kluwer. “It’s an honor to be recognized as a Best-of-the-Best winner because it reaffirms our dedication to service excellence as we help customers comply with today’s continuously evolving regulatory standards.”
About Wolters Kluwer Governance, Risk & Compliance
Wolters Kluwer Governance, Risk & Compliance (GRC) is a division of Wolters Kluwer which provides legal, finance, risk and compliance professionals and small business owners with a broad spectrum of solutions, services and expertise needed to help manage myriad governance, risk and compliance needs in dynamic markets and regulatory environments. The division’s prominent brands include AppOne®, AuthenticWeb™, Bankers Systems®, BizFilings®, Capital Changes, CASH Suite™, CT Corporation, CT Small Business, CT Lien Solutions, Corsearch, Datacert, ELM Solutions, GainsKeeper®, NRAI, OneSumX®, TyMetrix®® Uniform Forms™, VMP® Mortgage Solutions and Wiz®.
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors.
Kluwer reported 2015 annual revenues of €4.2 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
About Service Performance Insight
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
Service Performance Insight