Wolters Kluwer, an organization that is constantly updating its expert solutions for professional life relies on its workforce of data scientists and AI experts to create meaningful impact in industries such as healthcare and compliance. "We no longer position ourselves as a publisher but as a tech company," says Martin Wuite, Chief Information Officer for Wolters Kluwer, Legal & Regulatory
They are in demand by tech giants like Google, Microsoft, Uber, and Amazon. Wolters Kluwer, an organization that is constantly updating its expert solutions for professional life relies on its workforce of data scientists and AI experts to create meaningful impact in industries such as healthcare and compliance.
"We no longer position ourselves as a publisher but as a tech company," says Martin Wuite, Chief Information Officer for Wolters Kluwer, Legal & Regulatory.
About two-thirds of Wolters Kluwer's 18,600 employees work with advanced technology. They help innovate the day-to-day lives of doctors, nurses, lawyers, accountants, tax specialists. “We enter the picture when it matters to professionals,” says Martin.
Today, when a doctor stands at their patient’s bedside, they can take out their smartphone and learn the safest and most effective treatment to administer to the specific patient at that very moment. This artificial intelligence has been developed by data scientists who worked with hospital staff to connect the day-to-day dots with digital solutions. Recently, Martin Wuite sat down with Computable, to elaborate on how innovative solutions come to be embedded into professionals’ lives.
Every year, a myriad of innovation tournaments are organized by innovation leaders throughout the organization. And they work. Employees co-create solutions alongside customers to ideate and test new ideas through hackathons, Code Games, and Global Innovations Awards, “customers expect us to show them how to improve their work processes,” says Wuite.
Employees at every level of the organization are invited to connect with the challenges customers face and develop practical solutions for the doctors, nurses, lawyers, accountants, and tax specialists.
“We can only deliver solutions that make organizations more agile because we have created a culture of innovation, ourselves. And I mean this literally. Every day we must reinvent ourselves and evaluate our solutions together with the customer,” stresses Wuite.
A good example is UpToDate, an online decision tool for medical professionals. “We developed the idea for UpToDate ourselves… it is linked to the patient file and provides medical information, a diagnosis, and treatment plan when the nurse at the bedside needs it.” Ninety-nine percent of all Dutch hospitals use UpToDate and 1.17 million medical professionals, worldwide, employ the tool.
“The content has always been here. Wolters Kluwer employed authors with domain knowledge more than 180 years ago. The technology was added over the last 15 years. Data is collected, analyzed, enriched with metadata and converted into products that make the difference for our customers. This process of innovation is ongoing. I have been working here for 20 years … and the only constant is change and our expertise,” concludes Wuite.
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