As Voice Design Director for Clinical Effectiveness at Wolters Kluwer, Health, Feldman leads a team of voice user interface (VUI) designers, producing and directing interactive voice response (IVR) phone calls that emphasize user flow, context, interactions, performance and tone. Feldman specializes in using sound design methodologies rooted in human factors, cognitive and behavioral science, linguistics and user experience.
As one of numerous pop-up events around the country, PX Pop Up: Minneapolis is designed to facilitate networking opportunities and build the local patient experience community. The event provides the opportunity to further network with colleagues in their region and engage in facilitated discussion to share ideas, hear successful strategies and learn from other challenges on patient experience improvement.
PX Pop-Ups are presented by The Beryl Institute, a global community that builds the capacity of organizations to elevate the human experience in healthcare and develops individuals who impact experience excellence. The event is presented in conjunction with the Patient Experience Institute, an independent, non-profit organization committed to the improvement of patient experience through evidence-based research and professional development efforts including certification and continuing education.
