Quality of Clinical Decision Support Solutions Powers Company to the No. 2 Position in the Annual Performance and Customer Satisfaction Report
Wolters Kluwer Health, a leading global provider of information for healthcare professionals and students, ranked second overall among software vendors in the 2012 Top 20 Best in KLAS Awards: Software and Professional Services report. Only Epic outranked the company in the annual report from KLAS, an independent healthcare IT vendor research firm that recognizes healthcare vendors for their leadership in working with customers to ensure satisfaction.
Six Wolters Kluwer Health solutions were included in the 2012 Awards. ProVation ® MD received top ranking in the Clinical Procedure Documentation category for the sixth consecutive year, while ProVation Order Sets, powered by UpToDate ® Decision Support, received the highest product quality rating in the Clinical Decision Support-Order Sets and Care Plans category. At 97%, ProVation Order Sets also had the highest percentage of users indicating they would purchase the product again.
In the Clinical Decision Support-Referential Category, 96% of UpToDate users and 91% of Lexicomp Online users said they would buy the products again. In the Infection Control and Monitoring category, 92% of Sentri7® Infection Prevention* users indicated they would purchase the patient surveillance technology again. MediRegs ® ComplyTrack Suite received top ranking in the RAC Management category.
The annual Best in KLAS Awards measures performance based on customer surveys and in-depth interviews and gauges insight into specific strengths, weaknesses and future expectations for companies and their products. For the 2012 report, KLAS conducted more than 20,000 total interviews with providers to determine the performance of hundreds of software and professional services firms and their offerings. Wolters Kluwer Health’s full online performance data can be viewed here (registration required).
“Success in today’s evolving healthcare environment requires providing clinicians with point of care access to trusted clinical content and intuitive decision support tools that integrate easily into workflows. In addition to improving care outcomes through accelerated adoption of evidence-based medicine, technology plays an increasingly prominent role in reducing hospital-acquired infection and readmission rates, and maintaining compliance in a complex regulatory landscape,” said Arvind Subramanian, President and CEO, Wolters Kluwer Health Clinical Solutions. “We are honored to have our customers acknowledge through KLAS the role our products play in achieving these goals. We remain committed to leveraging advanced technologies to provide sophisticated yet clinician-friendly tools for efficient clinical knowledge management, as well as cost and quality improvements.”
KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and be counted. Working with thousands of healthcare executives and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Founded in 1996, KLAS staff and advisory board average 25 years of healthcare information technology experience. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.
* Products marked with an asterisk (*) do not meet the minimum KLAS Konfidence levels.
About Wolters Kluwer Health
Wolters Kluwer Health (Philadelphia, PA) is a leading global provider of information, business intelligence and point-of-care solutions for the healthcare industry. Serving more than 150 countries and territories worldwide, Wolters Kluwer Health’s customers include professionals, institutions and students in medicine, nursing, allied health and pharmacy. Major brands include Lippincott Williams & Wilkins, Ovid ®, Medknow, UpToDate ®, Medi-Span ®, Facts & Comparisons ®, Pharmacy OneSource®, Lexicomp ® and ProVation ® Medical.
Wolters Kluwer Health is part of Wolters Kluwer, a market-leading global information services company. Wolters Kluwer had 2011 annual revenues of €3.4 billion ($4.7 billion), employs approximately 19,000 people worldwide, and maintains operations in over 40 countries across Europe, North America, Asia Pacific, and Latin America.