Easy-access, interactive online courses to improve doctor-patient communication

Poor communications between patients and their healthcare providers can adversely impact the quality and cost of care, lower patient satisfaction and physician performance scores, and increase medical errors and the risk of malpractice claims.

These interactive online courses help licensed physicians, nurse practitioners, physician assistants, residents in training, and medical school students acquire practical skills to improve how they communicate with their patients, resulting in better patient safety, satisfaction, and health outcomes while minimizing physician burnout, malpractice risk, and cost of care.

Maximize every patient encounter

  • Enable direct care staff to acquire practical, “soft” skills that lead to better outcomes
  • Supplement in-person teaching with online, on-demand skills training
  • Reduce hospital readmissions and improve patient retention
  • Improve community perceptions and increase patient experience scores
  • Maximize value-based reimbursement and lower medical malpractice risk
Patient communicating with medical professional
Female doctor with a young girl patient and her mother

Key features of the training program

  • Evidence-based medicine and empathy-based adult learning techniques
  • Case studies and examples, audio narration, visuals and diagrams, and quizzes and posttests
  • Developed by physician and adult learning instructional designers and experts
  • Ideal for physicians, nurse practitioners, physician assistants, medical residents, and medical students

Engaging, interactive courses

  • Building strong patient relationships
  • Eliciting patient concerns
  • Maximizing patient understanding and recall
  • Motivating patients
  • Patient-centered information gathering setting mutually agreed goals
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Medical professional shaking hands with patient. 
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