The U.S. healthcare industry is evolving quickly due to new tech, changing consumer expectations, and COVID-19-driven digital transformation. Organizations are adapting.
Payers are caught in a rapidly evolving healthcare industry
The healthcare industry in the United States is changing rapidly, spurred by emerging technology, shifting consumer expectations, and digital transformation accelerated by the COVID-19 pandemic. Health organizations across the care continuum are working to keep pace with the changes.
Payers are working to design, implement, and support benefits that meet business goals and make employer groups, providers, customers, and members happy. The rapid changes in healthcare make these tasks particularly complex.
