Wolters Kluwer Health is proud to announce that following its acquisition of Invistics, the company’s drug diversion monitoring software received exceptional recognition from KLAS in the Drug Diversion Monitoring 2023 report. The recently published KLAS report highlights the artificial intelligence (AI) capabilities, customer satisfaction, ease of use, and effectiveness of the solution in identifying and preventing drug diversion incidents within healthcare organizations.
Drug diversion, the unlawful redirection of prescription drugs for personal use or sale, poses a significant threat to patient safety, healthcare providers, and the integrity of the healthcare system. According to the International Health Facility Diversion Association, an estimated 37,000 diversion incidents occur in U.S. facilities each year, and this number is likely underreported.1 Quickly identifying and preventing drug diversion is essential for patient safety and ensures clinical staff suffering from substance use disorder can access the appropriate treatment and resources as soon as possible.
The KLAS report underscored the significance of the drug diversion challenge and the vital role that Wolters Kluwer's new drug diversion solution plays in addressing it. Key findings from the report include:
Satisfied customers
Respondents praised the platform’s AI capabilities, highlighting risk-scoring reports and the software's ability to identify potential diversions. One respondent noted that the AI continually learns from their facility and other users, enabling customizable alerts tailored to each hospital's unique needs.
Positive long-term outlook
Respondents stated that the solution is crucial to their long-term plans. They expressed optimism about the future and commended the vendor for its responsiveness to their feedback.*
Proactive and quality support
Customers applauded the vendor's proactive support, with easy access to executive leadership, affirming the vendor's commitment to delivering on promises. The quality of phone and web support affirms the organization’s dedication to providing top-tier customer assistance.*
Investigative guidance
Wolters Kluwer's Invistics was the only vendor to receive a "Good" rating* in the "Analytics accurately highlight investigational needs" category, underscoring the solution's ability to pinpoint areas requiring further investigation.