image of Telephone Triage Protocols for Nurses

Telephone Triage Protocols for Nurses

Publication Year:
2020
Edition:
6th
Author:
Briggs, Julie K.
Publisher:
Lippincott Williams & Wilkins (LWW)
ISBN:
978-1-97-513687-1
Doody's Star Rating®:
Score:
81
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Description
Assess the nature and severity of callers’ symptoms quickly and confidently, with more than 200 alpha-organized protocols that address a wide range of symptoms, disorders and medical emergencies, while the flow chart format leads callers to provide vital Yes or No answers to appropriate questions.

This comprehensive manual – a must-have for nurses both new and experienced – offers accurate care recommendations even when client information is limited.

Follow expert direction and make quick, accurate assessments:
  • NEW and updated protocols offer current best practices and reflect changes in access to medications and health care
  • Protocols address adult, pediatric, geriatric, maternal/child, home health concerns, current health issues, and communicable disease outbreaks
  • NEW protocols include arthritis, chronic obstructive pulmonary disease (COPD), elder abuse, stroke symptoms, and Zika virus
  • Post-operative conditions and considerations have been added to numerous protocols
  • Expanded appendices include altered mental status, PTSD, suicide prevention, and emergency preparedness
  • Alpha-organized protocols help you quickly locate topics by symptom or condition
  • Table of contents by body system helps you quickly locate topics by body system, body part or set of related symptoms
  • Peer-reviewed by nursing experts
  • Easy-to-follow question-asking flow chart – Yes or No answers lead to specific care recommendations
  • Ideal guidance for all nurses, particularly those in triage and ambulatory practice
  • Sorts life-threatening problems from those not requiring physician or emergency care
  • Increases consistency of advice and documentation
  • Nurse Alerts – help the nurse identify potentially life-threatening conditions related to the symptoms and provides additional information to consider when choosing a protocol or triaging the caller’s concern
  • Symptoms alpha-organized and grouped by level of urgency, addressing injuries, trauma, pain, swelling and other symptoms for:
    • Body part problems
    • Body system problems
    • Chronic and infectious diseases
    • Behavioral problems
    • Pediatric-specific problems
    • Maternal/obstetric specific problems or conditions
  • Sections under every symptom or condition include:
    • Key Questions to ask caller
    • Other Protocols to Consider
    • Reminder – what to note for proper documentation
    • Assessment – Yes or No questions to determine the urgency of symptoms or conditions
    • Actions – clear direction following Yes or No answers to questions
    • Immediate actions – proven protocols that refer caller to emergency, physician, or at-home care instructions
    • Home Care Instructions – comprehensive actions to take before emergency care, before appointment, or at-home care
    • Emergency Instructions – in-the-moment first aid
    • Report the Following Problems – what caller should tell their personal or ER physician
    • Seek Emergency Care Immediately – if certain symptoms occur
    • Reminder to determine if caller agrees with the advice provided and if not, reevaluate
  • Must-have resource for medical offices, clinics, schools, community referrals, emergency departments, urgent care centers, home health agencies and managed healthcare providers
     
Details
Platform:
OvidSP
Publisher:
Lippincott Williams & Wilkins (LWW)
Product Type:
Book
Author:
Briggs, Julie K.
ISBN:
978-1-97-513687-1
Specialty:
  • Emergency Medicine & Trauma
  • Nursing Assessment
Language:
English
Edition:
6th
Pages:
630
Publication Year:
2020
Doody's Star Rating®:
Score:
81

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