The rapid adoption of AI in legal departments has reshaped the way professionals approach tasks and solve complex problems. However, with this technological revolution, there is also skepticism. Legal professionals, whose work relies on precision and trustworthiness, have expressed concerns about the reliability of AI tools.
Given the legal industry’s emphasis on accuracy and confidentiality, the need for reliable AI cannot be overstated. This blog explores Wolters Kluwer’s responsible and reliable AI principles and outlines our ongoing commitment to creating secure, ethical, and innovative AI-powered solutions for legal professionals.
Our responsible and reliable AI principles
At Wolters Kluwer, we understand that AI isn’t just about innovation—it’s about trust. Our approach to AI development is guided by five core Responsible AI Principles, designed to deliver reliable and ethical solutions to our customers.
Governance and accountability
We maintain high standards of governance, ensuring our AI solutions are accurate, reliable, and secure. Accountability is built into every stage of the AI lifecycle, making our tools reliable for legal professionals.
Fairness
Bias undermines trust in AI. By using diverse, high-quality datasets and rigorous vetting, we ensure our models deliver fair and accurate recommendations for various use cases.
Privacy and security
We are committed to protecting customer data. Our AI technologies follow strict privacy protocols, keeping sensitive information secure. Unlike others, Wolters Kluwer does not use customer data to train public AI models, adding an extra layer of confidentiality.
Transparency and explainability
AI can often feel like a “black box.” We design solutions with transparency in mind, clearly explaining how decisions and outputs are generated. This helps legal professionals use AI tools confidently and effectively.
Human focus
AI processes data quickly, but humans remain central to our development. Our experts oversee design, testing, and optimization to ensure tools meet the highest professional standards.
Our commitment to responsible AI in action
Creating responsible AI isn’t just a theory at Wolters Kluwer—it’s central to our operations. Our AI Assurance Framework encapsulates this commitment, covering every stage of AI development, from ideation to maintenance. Here’s a closer look at how we bring these principles to life:
1. Customer-centric problem solving
Before building any AI model, we start by understanding the customer’s needs. For legal professionals, this could mean automating tasks like billing review or analyzing contracts. By identifying challenges upfront, we ensure that our tools solve real-world problems.
2. Rigorous data analysis
Clean, relevant data is key to accurate AI. Our teams carefully curate and vet datasets, removing irrelevant or biased inputs. This ensures that our models deliver reliable and actionable insights.
3. Robust testing with human oversight
We extensively test our technology for reliability, accuracy, and compliance. Unlike models left unchecked, ours are continuously monitored and refined based on usage and feedback.
4. Continuous improvement
AI development doesn’t end at deployment. Our models are tracked and updated to maintain performance and adapt to changing legal needs. Feedback loops ensure customers always get the best solutions.
5. Ongoing innovation
AI is constantly evolving, and so are we. From adopting new advancements to improving existing tools, we’re committed to innovation and responsibility.
Moving forward with responsible AI
AI’s role in the legal sector will only grow in significance. For legal professionals, adopting the right AI tools can unlock new possibilities, turning large datasets into actionable insights, automating laborious tasks, and ensuring compliance across jurisdictions. But all of this depends on trust, responsibility, and innovation.
By embedding fairness, transparency, and privacy into every model we create, we equip legal professionals with tools they can genuinely rely on. When you use our AI solutions, you’re not just working smarter—you’re working confidently.
For more information about our governance framework and AI principles, download our eBook: How Wolters Kluwer is creating responsible, reliable, and secure AI for the legal industry.
