Digital transformation in action: One Wolters Kluwer, one global website

A year after the first release, Wolters Kluwer finished the last phase of its renewed website www.wolterskluwer.com. The incorporation of CCH Tagetik, Enablon, Kluwer Law International Authors, and CCH Site Builder completes the OneWeb program that consolidated 280 websites into one global website, bringing together dynamic thought leadership and a product portfolio of 900 solutions in 25 languages across 30 countries, offering web visitors a unified digital experience.

This is the first time in its nearly 185-year tenure that Wolters Kluwer has been visible in this manner – a real gamechanger. “When analyzing the nearly 300-strong universe of Wolters Kluwer sites, it immediately became clear that there was an enormous opportunity to build a more complete customer experience. The global website connects us together and lets us build authority for the Wolters Kluwer brand to drive stronger, more relevant customer experiences,” said Atul Dubey, Chief Strategy Officer, Wolters Kluwer

The transformed website is part of the company’s 2019-2021 business strategy Accelerating Our Value in which the launch of a customer-focused, new digital property for Wolters Kluwer and its associated businesses plays a key role. To serve customers’ and web visitors’ need for deep domain expertise, the renewed site is centered around Wolters Kluwer’s five main expertise areas: health, tax and accounting, finance, compliance, and legal. Visitors in search of professional expertise in one of those areas can easily find it in the expert insights section on www.wolterskluwer.com. 

What visitors can expect

Customers and web visitors will quickly notice the differences when visiting the website. Beyond a new contemporary and clean design which offers a more consistent user experience, key highlights include: 

• Experts Insights that unlock the company’s expertise by connecting our solutions to real-world problems. 
• Customer-centric interest areas that provide users a way to explore relevant solutions, events, insights and more.
• Intuitive navigation for browsing and an efficient pathway to discovery through advanced search capabilities. 
• Easy navigation to key site areas such as about us, investors, and careers.
• The ability to quickly find all Wolters Kluwer products and solutions and see links for contact, support and other information. 

Worth getting excited about

People are interested in connecting with people especially in 2021 whether it’s through social media, career networks or sharing of insights that help them personally or professionally. One of the most exciting things about OneWeb is a hidden gem that is going to pack quite a punch: “Connections,” said Ann Joyal, Vice President Global Communications and Brand, Health. 

“We have so many thought leaders at Wolters Kluwer. Passionate, knowledgeable, inspiring and even entertaining speakers who help people understand and navigate challenging topics every day. You would never know it spread across 200 websites or stories, conferences and quotes scattered in bits and bytes. But in a single location that palette expands, connecting those people and thought leadership through themed content and common tags, Expert Insight pages and stories. Those industry thought leaders and a simple connection tied to high-impact themes from COVID-19 to mending healthcare or AI predictions take on a power we have not seen. Their influence will connect across the digital ecosystem globally to fuel everything from employee engagement and customer success to recruiting and partnerships. I can’t wait to help bring this to life. All because of connections.”

Customer first focus

Content is key in each step of the user journey to create a focused, relevant experience in every user interaction. Case in point is that content is organized by customer challenges, not product features. “Customers and web users – for the first time in 180+ years – will be able to find all solutions, services, and expertise Wolters Kluwer has to offer in one place. Expert Insights sitting at the heart of our website offer professionals the ability to find the solution they need, based on the challenges they have,” says Atul Dubey, Chief Strategy Officer at Wolters Kluwer. “Through expert insights articles/content, our solutions get connected to real-world problems. Our objective is to have a website that shows Wolters Kluwer's global offering and footprint, one that supports regional go-to-market efforts. We want to ensure a good user experience and help search engines present localized content.”

"Wolters Kluwer has made it a core priority to deeply understand the needs, desires, and issues that face their customers daily," said Stephan Bajaio Chief Evangelist and Co-Founder of marketing platform Conductor. "Using such insight, they have leveraged search intent data to meet these needs head on, creating meaningful, valuable, solution-based content to service their audience. This customer first mentality is one that we at Conductor admire and look to foster. That is one of the many reasons their OneWeb team was recently awarded Conductor’s coveted “Project of the Year” award. We are proud to have partnered so closely with such a talented team of marketers, focusing on putting their customers first.”   

Web properties migrated to wolterskluwer.com on June 29, 2021

CCH Tagetik, Enablon, Kluwer Law International Authors, CCH Site Builder

Web properties migrated to wolterskluwer.com on April 26, 2021

Uptodate, Ovid, Bizfilings, ftwilliam, Delreg, VCorp Services, XCM Solutions, Tax & Accounting US, CCH Access, ATX, CCH AnswerConnect, CCH iFirm, CCH ProSystem fx, Sales & Use Tax Software, Tax & Accounting News, Legal & Regulatory US, Cheetah, Daily Reporting Suite, Mediregs, Smarttask, Kluwer Arbitration, Kluwer Competition Law, Kluwer IP Law, Kluwer International 

Oasistemi, Capego DK, Capego Sweden, Capego Arsoppgjor, Finsit Sweden, Finsit Denmark, Finsit Norway, Wolters Kluwer Sweden, Wolters Kluwer Norway, Wolters Kluwer Denmark, Wolters Kluwer Slovakia, Aspi Slovakia, Aspi Navigator, Legalis, Direcktor, Praetor, Smarteca Slovakia, Wolters Kluwer Romania, Sintact, LexForce, Soft GDPR, iDrept, Dauc, Prace a Mzda, Praetor CZ, Smarteca CZ, LEX, Kancelaria Notarialna, Kancelaria Prawna, Progmedica, LEX Aplikant, Jogaszdij

Wolters Kluwer Tax & Accounting New Zealand, Wolters Kluwer Tax & Accounting Singapore, Wolters Kluwer India, Wolters Kluwer Tax & Accounting Malaysia, LWW India, CCH Automation India,  CCH GST Online, CCH Tax Online, CCH DT Online, CCH iFirm Malaysia, CCH iFirm Singapore, CCH iFirm New Zealand

Web properties migrated to wolterskluwer.com on October 5, 2020

Afterrounds, Assuropolis, Lippincott CE Connection, Basecone, Lippincott Customer Success, CLM Matrix, Fiscaal Memo, Lien Solutions, Resident Life LWW, Lippincott Solution Success, Audio-Digest Society Meeting, Unternehmensjuristen, Verifield,  ELM Solutions, Lexicomp, GDPR, wolterskluwer.nl, wolterskluwer.pl, wolterskluwer.it. wolterskluwer.hu, wolterskluwer.be

Web properties migrated to wolterskluwer.com on August 3, 2020

CT Corporation; Lippincott Solutions; Health Language; Pharmacy OneSource; POC Advisor, Annotext, Trinotar, Winra, Wolters Kluwer UK, Wolters Kluwer Tax Netherlands, Avvocatiliberi, Legal Smart Documents, Logiciels, Dictnow.

Web properties migrated to wolterskluwer.com on June 23, 2020

Wolterskluwer.com, Emmi Solutions, Health Clarity, TeamMate, Wolters Kluwer Tax and Accounting Canada, Wolters Kluwer Financial Services Solutions, Kleos, Legisway.