Discover the power of customer experience in achieving your strategic goals
Improving customer experience is increasingly becoming essential to a firm's success. Advancing your workplace technology can enable your firm to grow and manage business more efficiently. In order to properly take advantage of the benefits of technology, firms need to adopt an approach centered on improving the customer experience across all processes, channels, and touchpoints.
This White Paper highlights survey research conducted by Arizent and Accounting Today to better understand the digital tool and firm management adoption trajectory of small-to-mid-sized accounting firms, as well as how these actions relate to growth goals. The results reveal not only the actions firms are taking to improve technology but also gaps in their action plans—and ways to close those gaps.
Download the White Paper to learn:
- How your firm can utilize opportunities to make the most out of your technology
- How to better align your growth tactics with your strategic goals
- How customer experience can help your firm achieve more efficient growth
- How to develop a more comprehensive growth strategy