Partner with members to amplify care management impact 

The UpToDate® Member Engagement solutions (formerly Emmi) combine a unique blend of human-centered design and behavioral science. Our programs offer expert multimodal health content through scalable, omnichannel delivery, including chatbots, and can be integrated into your care management team workflows, websites, portals, and other ecosystems.  
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Measurable outcomes 
Our solutions are proven to change member behavior, increase team effectiveness, reduce costs, and improve health outcomes for performing value-based care.  
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Expert, inclusive content 

For decades, we have delivered empathetic communication and inclusive, trustworthy content that meet members where they are across diverse populations.  

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Scalable, impactful reach 
Designed to help scale and extend the role of care management efforts, engagement programs allow you to focus on the most at-risk members and add value without added infrastructure needs. 
Engage members at scale, where they are 
With award-winning interactive voice response (IVR) campaigns, you can better engage with at-risk members, improve care plan adherence, and close gaps in care. 
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Extend the reach of your care management team 
Care is a journey, not a transaction. Equip your members with the information and ongoing support they need to become active partners in their health. 
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Workflow integrations streamline member outreach for health plans
Integrate superior engagement and evidence-based education solutions to help improve care management efficiencies and drive measurable outcomes. Learn about our new integrations with ZeOmega’s Jiva member engagement Navigator platform, powered by SMART on FHIR.
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Driving health equity with inclusive member education

Changes are coming to the Center for Medicare and Medicaid Services (CMS) Health Equity Index in 2027, and payers need to start preparing now. Engaging member populations with empathetic, inclusive health content can help improve outcomes and impact Stars ratings and HEDIS scores, as well as expand Medicare Advantage programs.

 

Download the eBook “Preparing for 2027: Driving health equity with inclusive member education” and start establishing strategies to partner with members with engagement solutions for better outcomes.

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Cleveland Clinic cuts avoidable repeat colonoscopies in half through engagement 

Patients engaged in programs had nearly 50% fewer repeat endoscopies within three years.


Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011

 

Engaging members for better outcomes
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Building member trust in healthcare and health plans
With member engagement solutions designed to deliver personalized content at scale, care teams can provide inclusive member experiences to drive confidence in health decisions and plan loyalty.
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Healthcare payers can help improve health outcomes through member education
Health plan members and patients need health information from clinicians, yet often have more questions than can be answered in a typical encounter with a provider.
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Improving voice technology diversity with inclusive conversational AI
Voice technology is advancing the healthcare customer care experience by improving diversity with conversational AI. Hear from Wolters Kluwer expert Freddie Feldman on how it can lead to more equitable outcomes.
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Contact us to learn more about UpToDate Member Engagement solutions
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