Partner with members to amplify care management impact 

The UpToDate® Member Engagement solutions (formerly Emmi) combine a unique blend of human-centered design and behavioral science. Our programs offer expert multimodal health content through scalable, omnichannel delivery, including chatbots, and can be integrated into your care management team workflows, websites, portals, and other ecosystems.  
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Measurable outcomes 
Our solutions are proven to change member behavior, increase team effectiveness, reduce costs, and improve health outcomes for performing value-based care.  
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Expert, inclusive content 

For decades, we have delivered empathetic communication and inclusive, trustworthy content that meet members where they are across diverse populations.  

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Scalable, impactful reach 
Designed to help scale and extend the role of care management efforts, engagement programs allow you to focus on the most at-risk members and add value without added infrastructure needs. 
Engage members at scale, where they are 
With award-winning interactive voice response (IVR) campaigns, you can better engage with at-risk members, improve care plan adherence, and close gaps in care. 
Learn About UpToDate Outreach
Extend the reach of your care management team 
Care is a journey, not a transaction. Equip your members with the information and ongoing support they need to become active partners in their health. 
Learn About UpToDate Guide
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Workflow integrations streamline member outreach for health plans
Integrate superior engagement and evidence-based education solutions to help improve care management efficiencies and drive measurable outcomes. Learn about our new integrations with ZeOmega’s Jiva member engagement Navigator platform, powered by SMART on FHIR.
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Driving health equity with inclusive member education

Changes are coming to the Center for Medicare and Medicaid Services (CMS) Health Equity Index in 2027, and payers need to start preparing now. Engaging member populations with empathetic, inclusive health content can help improve outcomes and impact Stars ratings and HEDIS scores, as well as expand Medicare Advantage programs.

 

Download the eBook “Preparing for 2027: Driving health equity with inclusive member education” and start establishing strategies to partner with members with engagement solutions for better outcomes.

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Cleveland Clinic cuts avoidable repeat colonoscopies in half through engagement 

Patients engaged in programs had nearly 50% fewer repeat endoscopies within three years.


Source: Rizk et al, AJM, Vol. 129, Issue 11, 2016. https://doi.org/10.1016/j.amjmed.2016.06.011

 

Engaging members for better outcomes
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Building member trust in healthcare and health plans
With member engagement solutions designed to deliver personalized content at scale, care teams can provide inclusive member experiences to drive confidence in health decisions and plan loyalty.
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Healthcare payers can help improve health outcomes through member education
Health plan members and patients need health information from clinicians, yet often have more questions than can be answered in a typical encounter with a provider.
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Improving voice technology diversity with inclusive conversational AI
Voice technology is advancing the healthcare customer care experience by improving diversity with conversational AI. Hear from Wolters Kluwer expert Freddie Feldman on how it can lead to more equitable outcomes.
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Expert Insights on engaging members

  • Anticipating points of hesitancy with empathetic member health education
    Article
    Health
    October 21, 2024

    Anticipating points of hesitancy with empathetic member health education

    Members may avoid important preventative care due to hesitation or anxiety. Payers can help address these concerns with health education materials.
    Learn More
  • Five ways case managers support better member outcomes
    Article
    Health
    October 17, 2024

    Five ways case managers support better member outcomes

    Case managers are a crucial part of the healthcare system, helping members adhere to care plans, improve outcomes, and access evidence-based health education content.
    Learn More
  • Equipping members with content to support children’s mental healthcare
    Article
    Health
    October 03, 2024

    Equipping members with content to support children’s mental healthcare

    Mental healthcare challenges among children and teens are rising. Payers can support their members with accessible educational content to improve long-term health outcomes.
    Learn More
  • Eight ways care managers can support members' mental health outcomes
    Article
    Health
    August 21, 2024

    Eight ways care managers can support members' mental health outcomes

    Care managers can reduce gaps in mental healthcare through enhanced member engagement.
    Learn More
Contact us to learn more about UpToDate Member Engagement solutions
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