Empower members, support improved outcomes, drive ROI

UpToDate Member Engagement is a comprehensive solution designed to transform how health plans engage with their members. By leveraging human-centered design, behavioral science, and evidence-based health education, our platform empowers members to make informed decisions, adhere to care plans, and improve their overall health outcomes.

Our solution addresses critical challenges like closing care gaps, reducing unnecessary procedures, and building member trust through empathetic, personalized communication. With proven results, such as a 50% reduction in repeat colonoscopies, UpToDate Member Engagement delivers measurable ROI by improving care coordination and reducing administrative burdens.

Our platform is designed to be scalable and customizable, adapting to the unique needs of organizations across the healthcare industry. Join other forward-thinking health plans in transforming member engagement and achieving better health outcomes.

Behavioral science-driven engagement

Leverage human-centered design and behavioral science to influence member behavior and improve care plan adherence.

Proven health outcomes

Empower members with evidence-based health education, reducing unnecessary procedures and improving preventative care uptake.

Personalized, empathetic communication

Build trust and loyalty with inclusive, personalized communication that enhances member satisfaction and confidence in their health plan.

Comprehensive features to transform member engagement

UpToDate Member Engagement offers a robust suite of features designed to address the unique challenges faced by health plans. Our platform combines advanced technology with a human-centered approach to deliver measurable results.

Senior African Man Using Smartphone Texting Sitting On Sofa Indoor

  • Scalable and customizable solutions

    Tailor the platform to meet the needs of large health plans like Aetna and BCBS.

  • Proven ROI

    Reduce administrative burdens and improve care coordination, leading to measurable cost savings and better health outcomes.

  • Evidence-based health education

    Provide members with inclusive, accurate health information to empower informed decision-making.

  • Care gap closure tools

    Identify and engage at-risk members to address care gaps and improve preventative care uptake.

  • Behavioral science integration

    Drive meaningful behavior change with tools rooted in behavioral science and human-centered design.

  • Interactive voice response (IVR) campaigns

    Engage members with personalized, automated campaigns that improve care plan adherence.

Request a demo and learn more about UpToDate Member Engagement solutions

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  • Customer case studies

  • Expert insights

Closeup of a nurse doing a vaccination injection with a needle syringe in a medical office
Patient and member engagement improves flu vaccination adherence: Three case studies

Payers and providers struggle to reach annual flu shot goals, but targeter patient outreach can improve influenza vaccine rates, documentation, and outcomes.

Read The Case Study
female patient in hospital bed with tablet
Engaging patients at key decision points leads to better outcomes and efficiency

Strategic patient engagement helps Alabama hospital partner with patients to lower cancellations, improve compliance and enhance overall efficiency.

Read The Case Study

  • Article
    Health
    September 05, 2025

    Designing equitable, evidence-based, tech-enabled care across generations

    Healthcare leaders face workforce shortages and care disparities. Tech-enabled solutions and governance can create equitable care for all generations.
    Learn More
  • Article
    Health
    September 02, 2025

    Scaling impact with personalized healthcare for member-centric success

    Care management teams can deploy personalized educational content through various methods to tailor member experiences.
    Learn More
  • Article
    Health
    July 16, 2025

    Balancing data privacy in healthcare with the need for care personalization

    Payer care management teams need workflow solutions that enable them to tailor member educational journeys without putting health data or privacy at risk.
    Learn More
  • Article
    Health
    June 24, 2025

    Anticipating points of hesitancy with empathetic member health education

    Members may avoid important preventative care due to hesitation or anxiety. Payers can help address these concerns with health education materials.
    Learn More

Explore member engagement solutions from UpToDate

Extend the reach of your care management team 

Care is a journey, not a transaction. Equip your members with the information and ongoing support they need to become active partners in their health. 
Learn About UpToDate Guide

Engage members at scale, where they are 

With award-winning interactive voice response (IVR) campaigns, you can better engage at-risk members, improve care plan adherence, and close gaps in care. 
Learn About UpToDate Outreach
Download our latest eBook: Balance personalizing care management and data privacy
Payer care management teams need workflow solutions that enable them to tailor member educational journeys without putting PHI at risk. Download the eBook, “The power of personal content journeys for members,” to learn more.
Download The eBook
Download The eBook

Request a demo and learn more about UpToDate Member Engagement solutions

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