GenAI has taken the world by storm

Artificial intelligence, including GenAI, is arguably the hottest topic in today’s tech world. But at Wolters Kluwer, we’ve been deploying artificial intelligence into our products for over 10 years. Wolters Kluwer has been at the forefront of integrating artificial intelligence (AI) into its products, significantly enhancing the value it provides to customers. By leveraging technologies like natural language processing (NLP), machine learning (ML), deep learning (DL), and virtual assistants, Wolters Kluwer augments and streamlines customer workflows and increases productivity. These AI-driven solutions are designed to benefit human experts working in complex professional fields, providing new or improved insights and efficiencies.

Wolters Kluwer's commitment to technological advancement is evident in its substantial investment in product development. This investment supports the growth of cloud-based software as a service (SaaS) models and the continuous enhancement of our platforms and AI tools. In 2024, Wolters Kluwer introduced several GenAI features, including enhanced search, summarization, Q&A, and virtual assistants, with plans for further innovations in 2025. These advancements not only improve customer experiences but also help Wolters Kluwer maintain a competitive edge in the market.

Wolters Kluwer places a strong emphasis on responsible AI development, guided by its Artificial Intelligence Assurance Framework and Responsible AI Principles. These principles ensure that its AI solutions are developed with a focus on privacy, security, transparency, and fairness. By embedding ethical practices throughout the design, development, and evaluation of AI-enabled solutions, Wolters Kluwer ensures that its products are trustworthy and reliable. This ethical approach, combined with its continuous investment in AI and advanced technologies, enables Wolters Kluwer to empower customer workflows while maintaining high standards of governance and accountability.