In the previous ISO 31000 blog, we saw the inherent difficulties in incident analysis and learning from incidents.
In this software blog, we focus on how IncidentXP helps tackle these difficulties. IncidentXP guides you through the process of incident investigation.
7 steps
Notably, IncidentXP supports you in the following 7 steps:
- Fact-finding
- Timeline
- Event chaining
- Identifying barriers
- Assessing barrier state
- Causation analysis & categories
- Recommendations and Reporting/linking to bowtie diagram
The details on each of these steps can be found in other blogs. For the purposes of this blog, we are primarily interested in how we can improve learning from incidents, the last step.
Link incident analysis to bowties
In order to really improve learning from incidents, IncidentXP has been built to be able to be integrated with BowTieXP. That means that any incident analyses can be related back to the barriers in your bowties, giving you key performance indicators for your barriers. Here’s how it works:
Before you do any incident analysis, make sure to have created a few bowties. For instance, a bowtie about driving a vehicle:
