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Facing challenges like burnout and high consumer demand, retail pharmacies are discovering the answer is not to contract services, but to evolve and expand pharmacy services to offer more community-centric clinical, wellness, and consumer engagement programming.
The future of retail pharmacy lies in collaborating with other community organizations and adopting technology that streamlines workflows and aligns with partners to improve information exchange. Learn how community-centric pharmacies are positioning themselves for success.
Wolters Kluwer’s “Pharmacy Next” survey delved into consumer attitudes about pharmacies and found that cost, convenience, and shifting generational perspectives are pushing more consumers into the pharmacies for care, but also revealed interesting assumptions they make about their providers and the care they are or should be receiving.
Retail pharmacies are at a turning point, grappling with shrinking margins from core functions, staff burnout, shortages, rising drug prices, and shifts brought on by value-based care. To be future-ready, pharmacies must plan to become a hub of not only drug delivery but also care to become a staple in the local community.
Retail pharmacy-related expert insights
Personalized care in pharmacies: Strategies start with health education content
Medication decision support systems help build a resilient digital healthcare foundation
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