True North Business Advisory - Case Study CCH iFirm

Challenges

• Build an efficient automated practice management system in the cloud
• Identify value-add client advisory opportunities
• Manage write-downs and forecasts

Solution: Establishing Practice Management Benchmarks

Gavin transferred the data held within spreadsheets into CCH iFirm, immediately resolving one major issue he had – his time commitment needed to maintain multiple spreadsheets to track and manage the practice.

The next implementation phase involved the team as they now completed client jobs in a new paperless process. Clients are now also onboarded with a consistent Firm-wide processes, and the way team members work is transparent to everyone in the team. This means the team now follows the established industry benchmark process which allows them to maintain high professional standards.

The final phase of this roadmap included the client facing component – and the delivery of efficient and timely accounting, advisory and BAS services. Clients would now review their tax returns produced in CCH iFirm Tax, sign them via an electronic signature integration –allowing the team to communicate securely with clients through CCH iFirm Client Portal.

It was all part of the plan how CCH iFirm and its suite of robust modules would deliver the 100% transparency and accountability the Firm needs for future growth.

Product Solution

• CCH iFirm Practice Manager
• CCH iFirm Client Portal
• CCH iFirm Tax

The ongoing benefits of accounting practice management software

Today, the CCH iFirm ecosystem is the foundation of True North Business Advisory – harnessing all workflow and communications with clients in an easy-to-read dashboard and reporting system. The dashboard is used as a touchpoint for the entire team. Team meetings provide the data the Firm needs to understand the cycle time on how long jobs take to be closed.

The Firm loves how they can flex and move jobs around if one team member has more capacity than another. It helps them forecast and manage peaks and troughs in workloads. With greater measurability and awareness, the Firm’s performance is expected to continue to improve each year. Also allowing Gavin more time to work on his business and his clients’ businesses as a virtual CFO.