Hartmann-Cox Chartered Accountants increases capacity planning by 15% due to CCH iFirm

Creating new revenue streams

CCH iFirm not only helps create a “work from anywhere” environment, it also supports new revenue streams. Combined with other CCH tools, like CCH iQ, it showcased the firm’s ability to respond to its small business client base during the early days of COVID. For Troy, it meant “within days of each of the constant changes to the JobKeeper Payments legislation, CCH iQ Client Match would push a list of Wolters Kluwer resources and summaries to subscribers. We’d support this with advice and send tailored insights to clients on the impact on their businesses.”

Troy tributes CCH iFirm Practice Manager with its advanced capacity planning capability to help the firm manage its workload associated with the Government’s JobKeeper Payments program. By relying on heavily automated, specialist accounting workflows, fulfilling a flat rate advisory offer for business owners was easy.

“With the efficiencies and productivity gains from CCH iFirm Practice Manager, we were able to take on the additional work and clients appreciated how quickly we could respond to them. We also provided these excellent services for a flat fee. Clients really liked that. And, because of the efficiencies of CCH iFirm and its supporting tools we could offer this fixed price service.

Planning for the future

“When we first implemented CCH iFirm, we had no one working from home. We can now confidently offer flexible work arrangements - vital in this tough, supply-driven job market,” concluded Troy.