"White glove" product support makes for a seamless conversion
Empower Retirement, the second largest retirement company in the country1 with 8 million+ plan participants2, has been a ftwilliam.com 5500 software customer for several years now. Empower Retirement decided to make the switch to ftwilliam.com’s 5500 software from a previous vendor and Brian Garipay, a Compliance Manager at Empower Retirement, was tapped as a team lead in the conversion to ftwilliam.com.
One of Brian’s main goals was to ensure the proper training for his department so that they could be up and running as quickly and as efficiently as possible. Brian immediately noticed when beginning to work with the ftwilliam.com support and technical staff how well they truly listened to his team’s specific needs and concerns, and then fully provided his team with everything required for a seamless conversion.
— Brian Garipay, Compliance Manager, Empower Retirement
