Guide: Metrics maturity - Key metrics for measuring outside counsel performance

Claims organizations have a tremendous amount of data at their fingertips, and leveraging that data can significantly improve performance and outcomes.

Choosing outside counsel for claims defense is no different. Organizations can aggregate and analyze their data to help claims professionals assign the right cases to the right firm at the right cost.

Applied properly, this guide can help you improve the effectiveness of your litigation management initiatives so as to improve your:

• Allocated loss adjustment expenses (ALAE) - controlling external costs associated with the litigation management process
• Unallocated loss adjustment expenses (ULAE) - making your internal claim staff more efficient
• Indemnity - improving loss cost outcomes on specific litigated claims