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ComplianceFebruary 26, 2025

In-house vs. outsourced business license management

Key takeaways:

  • While managing business licenses internally can provide control and direct oversight, it is advisable to use business license software instead of spreadsheets to enhance workflow efficiency and accuracy. Having dedicated resources is crucial for handling license compliance issues effectively.
  • Outsourcing business license management can free up internal bandwidth, allowing staff to focus on core business activities and strategic initiatives. It also provides flexibility to scale services according to business needs and ensures that licenses are managed by experts, minimizing the risk of non-compliance and potential penalties.

All businesses are required to meet legal obligations throughout their lifecycle. These obligations include federal, state, and local taxes, business registration, employment requirements, as well as necessary licenses and permits.

Failing to comply with business license requirements can result in fees and penalties. Additionally, your business may face challenges in achieving its strategic goals. For instance, non-compliance can delay the expansion of product or service lines, or hinder mergers and acquisitions (M&A). Another consequence is potential damage to your brand's reputation.

Many businesses opt to manage business license compliance in-house or hire a service provider to handle it. Another option is to use a hybrid approach that combines both self-managed and outsourced business license managed services. 

This article explores the three options to help determine the right approach for your business.

The complexity of business license compliance

Business licensing is complex and involves various federal and state regulations, as well as county, city, and town laws. Businesses must navigate over 75,000 federal, state, and local jurisdictions.

Not only are these requirements extensive, but they are also fast evolving. An estimated 60% of license and permit registrations have some type of requirements change (e.g. fees, forms, process) annually.

The nature of your business also determines the complexity of maintaining compliance. If you operate in multiple jurisdictions, you must track all entities. This includes existing requirements, evolving requirements, and any entity changes that trigger new licensing obligations.

Some events necessitate additional licensing work. These events include instances when the company name changes, the introduction of new products or services, and expansion, which involves identifying where the company has nexus and what qualifies as doing business. Other important events are changes in management or ownership, moving to a new address, opening or closing offices, and any changes in regulations.

Business licensing compliance is an administrative task. This process involves tracking when licenses expire, preparing applications, managing funds, and submitting renewals to a government agency on time, either by mail or online. For industries with strict regulations, you need extra expertise to follow the detailed reporting and documentation rules.

Easily manage complex requirements

There are over 75,000 federal, state, and local jurisdictions.  As their compliance requirements become more complex, we’re the partner that can help you manage them all.

Managing business license compliance in-house

Deciding whether to manage business licenses internally or outsource them to a service provider involves analyzing both costs and risks.

Keeping license administration in-house may feel like it gives you greater control by maintaining direct oversight. For example, your employees understand how the business operates and how certain obligations should be handled. 

If you decide to manage business license compliance in-house, it's advisable to use business license software for tracking purposes. The right software can enhance workflow efficiency and accuracy compared to basic spreadsheets. The right software can include features such as calendars and alerts, enabling organizations to proactively monitor license expirations and related data. This helps ensure that deadlines are never missed.

Your organization must also have internal controls and dedicated resources to handle other license compliance issues, such as researching business license requirements and changes. Business license research can be complex, so it's important to provide cross-training for employees. This will ensure other staff members can step in if key employees leave the organization. Without a business continuity or backup plan, you can lose important information, and your licenses might expire.

Engaging managed services

Outsourcing business license management has many benefits, notably freeing up internal bandwidth. By adopting a managed services approach, your business can reduce time spent on administrative tasks, allowing staff to concentrate on core business activities and strategic initiatives.

Outsourcing also provides flexibility to scale services up or down according to business needs. This is particularly useful if your business experiences seasonal fluctuations or is expanding into new markets.

Outsourcing to a specialized and trusted service provider ensures that your business licenses are managed by experts who are knowledgeable about the latest regulations and compliance requirements. This approach minimizes the risk of non-compliance and the potential for penalties. 

At a minimum, a managed business license service provider should

  • Verify the status of all licenses and the data associated with existing license lists.
  • Track and update business license renewal dates.
  • Confirm any upcoming filings.
  • Submit necessary license forms to each jurisdiction.

Your compliance partner should be responsive to your needs and have strong expertise in identifying business license requirements for all industries nationwide. They should provide a full range of services to support your organization as your needs change.

Adopting a hybrid approach

Because license obligations can be complicated, your company may choose a blended model that mixes the two approaches mentioned earlier. This model works well when the license requirement is mainly a financial income tax or when it involves strict regulations that need careful handling, which makes outsourcing less efficient. In these situations, you can keep your internal management processes while hiring third-party experts to handle specific licensing tasks.

For example, you might engage a service provider for business license verification during the due diligence process for an M&A transaction. Additionally, if you're planning to enter new jurisdictions, a service provider can assist with business license research.

Conclusion

Business licenses are complex, no matter the size of your business. Staying up-to-date with licensing requirements is crucial for your business's legal health and to avoid unnecessary fines and penalties. A robust compliance strategy will provide your company with a strong foundation for success.

Learn more

For more information on how CT Corporation can assist with your business license needs, reach out to one of our business license specialists.

Related resources: 

Business license managed services

Keeping up with business licensing requirements 

John Randazzo, Business Consultant
Business Consultant
John has been consulting with corporations and law firms on corporate legal transactions and business entity compliance since joining CT Corporation in 1994.
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