Focusing on data will help payer care management teams improve member experiences to address the CMS Health Equity Index.
Industry experts Allison Combs, Mitch Collier, and Ian Strayer led an informative webinar sponsored by Wolters Kluwer, focusing on payer strategies ahead of the Centers for Medicare & Medicaid Services (CMS) Health Equity Index implementation. Hosted by Smartbrief, the one-hour session shed light on crucial tactics that could affect health plans, Star strategies, member experiences, and overall health outcomes.
The importance of personalized solutions
Panelists emphasized the rising importance of personalized healthcare solutions as an avenue to drive health equity. Webinar discussions centered around the need for health plans to engage in proactive outreach and education, addressing barriers to health with tailored services that go beyond clinical care. A poignant example underscored the innovation in the sector, with health plans joining forces with employer groups to deliver meals — illustrating the power of customized service delivery.