Wolters Kluwer’s UpToDate ranked #1 by KLAS for Patient-Driven Care Management and Patient Education

Recognition grounded in customer feedback

KLAS interviews thousands of healthcare professionals and uses the responses to rate products. Evaluation questions cover several areas, including Culture, Loyalty, Operations, Product features, Relationship, and Value.

Respondents to this year’s survey noted several key benefits for using UpToDate for their patient engagement and education, including customization and continual product evolution:

“The system is an invaluable tool that we are getting more and more providers to use to educate our patients on what to expect and what we need them to do before and after their appointments. When the vendor brings us something new, it is great. They have a really good training arm. We are growing our volume, and our patients are really satisfied. I have used the tool at other facilities, and it has just grown. It is tech savvy and easy to use, but the most important thing it does is educate the patients on what to expect and their part of their care. When I ask patients whether they got an email from the system with modules for them to do, the patients say yes and that the modules were great. If any facility like ours isn't using the system, that is a mistake. If I were in charge of a facility, I would use the system.”
--KLAS user comment from a healthcare organization VP/other executive about UpToDate for Patient-Driven Care Management, April 2024

“We focus our business largely on the preop education space. The outcomes we measure are people starting and finishing their videos, and those are our quantitative measurements. We also ask for feedback, and there are overwhelmingly positive responses. We get regular reports, and a high percentage of the comments are positive. When Wolters Kluwer asks patients whether they have higher confidence in their healthcare provider because of the education or whether the education kept them from calling the office with a question, the responses are very high in the affirmative. The qualitative comments are also highly positive.”
--KLAS user comment from a healthcare organization VP/other executive about UpToDate for Patient Education, May 2024

Award-winning content and technology

In addition to leveraging the trustworthy content of UpToDate, both products have received awards for their content and technology.

UpToDate for Patient Engagement was selected as a winner in the Inclusive Patient Experience Design category of Fierce Healthcare’s 2024 Diversity, Equity and Inclusion (DEI) Awards.

In 2023, Frost & Sullivan recognized the UpToDate patient engagement solution with a Competitive Strategy Leadership Award, noting that the product is differentiated by its best practices in global conversational artificial intelligence (AI) in healthcare. Frost & Sullivan also acknowledged the expert content and advanced technologies in the product that help contribute towards improving healthcare efficiencies, quality, and outcomes.