Insurance companies are transforming. Over the past few years, insurance carriers have demonstrated remarkable flexibility in overcoming several obstacles - the pandemic, geopolitical conflicts, economic fallout, and the impacts of weather-related disasters. Through strategic investments, technological innovation, and business pivots, insurance companies are effectively absorbing the impact of these events.
Despite navigating all of this, there’s no time for insurance companies or those companies that provide insurance products to be satisfied with the adaptations they’ve made thus far. Significant challenges are coming in 2023 and beyond centered around customer expectations, business transformation, diversification, and preparing for emerging threats.
Most importantly, compliance is no longer viewed as an isolated function. Instead, it’s elevated to a strategic enabler for the insurance business. To succeed in such an uncertain business environment, compliance departments will need a new operating framework that can move them from reactive to proactive.
Managing mounting stakeholder demands
Compliance departments face external and internal pressures today, and more than ad hoc measures are needed to satisfy or address growing stakeholder demands.
Internal pressures typically involve fielding requests from other departments seeking information and guidance. Externally, the pressures that compliance departments face come from regulators, investors, and customers, as well as new business priorities, including Environmental, Social and Governance (ESG), diversity, equity, and inclusion initiatives, consumer privacy, and cybersecurity considerations. Whether internal or external, compliance departments are accountable, and if issues aren’t handled properly, it could impact the organization’s reputation and bottom line.
As a result, insurance companies need a framework to help manage the chaos and drive more accountability within the front lines of the business. That’s where an Authoritative Source Library (ASL) comes in.