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Closing Care Gaps Conversational AI

Recorded on September 27, 2023
45mins Online
Diversity gaps in health and wellness conversational AI can impact patient engagement and the completion of care. Ensuring equity in voice technology is vital for better outcomes.

Diversity gaps in health and wellness conversational AI can impact patient engagement and the completion of care. Ensuring equity in voice technology is vital for better outcomes.

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Freddie Feldman voice artist
Freddie Feldman
Director of Voice and Conversational Interface, Clinical Effectiveness, Wolters Kluwer Health
Freddie Feldman leads a team of voice and conversational designers, builders, and testers focused on creating engaging IVR phone calls that engage patients and members for better outcomes and care plan adherence.
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